Frequently Asked Questions
General
What are your hours?
«Monday: Boutique Only, 10am-4pm (No client services)
Tuesday-Thursday: 9am-8pm
Friday: 9am-6pm
Saturday: 9am-3pm
How do I book an appointment? Can I schedule online?
«Appointments can be scheduled in person, by phone, through our app, or online on our website.
By Phone: Call us at (812) 376-3066 and one of our concierges will guide you to the perfect Salon + Spa experience.
By App: Once you've downloaded our app, select the "Make an Appointment" tab on the main page. You can search for a service, select it and then choose your service provider or you can select your service provider and then choose a service they offer. You'll then be able to select a time and follow directions to complete the appointment booking.
By website: Go to "Appointments" at the top of the page. Select the option that best meets your needs and follow the directions to complete your appointment booking.
How do I choose the right services and products?
«We offer complimentary consultations and can make recommendations to fit your wants and needs. Our Salon + Spa professionals will create a treatment plan to achieve your desired results and recommend product collection to provide solutions for your areas of concern.
How early should I arrive for my appointment?
«We suggest that you arrive 15 minutes prior to your appointment. This will allow you time to sign in, change clothes if needed, grab a latte or beverage and relax in our quiet room or lounge prior to your service.
Where can I park?
«We have street parking all around our location. We also have six reserved spaces just behind our building in the neighboring Sprague Building lot–they are marked with reserved signs.
Do you require deposits for appointments?
«At this time, we do require a 50% deposit for services lasting longer than 2 hours or for services that total $200 or more.
Do you accommodate late arrivals?
«Please call our desk at (812) 376-3066 if you are running late for your appointment. Our customer experience staff will check with your esthetician or hair stylist to ensure you will still be able to receive your desired services in full.
What is your cancellation policy?
«We kindly ask that cancellations be made 24 hours prior to your scheduled service to avoid penalties. Any appointments made or cancelled within 24-hours of your appointment will incur a 50% cancellation fee. Appointments entirely missed without attempts to cancel or reschedule will incur a charge of the full amount. As a part of our cancellation policy, we do ask to have a debit or credit card on file to hold your appointment.
Do you offer gift certificates?
«Yes, we do. Gift certificates are available for purchase in person and through our app. Once you've downloaded our app, select the "Buy a Gift Card" option from the home page. Select your desired amount, enter the recipient’s information, select "checkout" and follow the directions to complete your purchase.
Do you take walk-in appointments?
«Because our service providers tend to be booked out for 4-6 weeks, it may be hard to accommodate walk in appointment requests. We suggest calling first and perhaps you'll catch one of our occasional cancellations or openings. Make sure you follow us on social media since we often post last-moment openings.
May I bring my children?
«Only those receiving services may be present in the service areas. It's highly suggested that infants be left in the care of another responsible adult versus holding them during your service (if you have a nursing baby, we advise bringing an extra adult with you who can ensure their safety). It is the salon’s policy not only for the child’s safety, but to make sure every appointment goes in a smooth and timely manner for each client. We know it can be hard to secure childcare and thank you for helping us ensure safety as well as a peaceful environment for all Salon + Spa guests alike.
Do you have Bridal Services?
«We currently offer hair and make-up services at our location.
Call us at (812) 376-3066 or email us at info@blondiescolumbus.com to inquire about availability and to request a copy of our Bridal Services Packet.
Do you speak Spanish?
«Se habla español. We have a handful of fluent staff that can facilitate a smooth experience for our Spanish-speaking clients.
What methods of payment do you accept?
«Cash, checks (local only), Visa, Mastercard, American Express, Discover, and Blondie's Gift Cards.
What is your return policy?
«Boutique products that have not been opened, used or damaged may be returned for a refund or exchanged within 10 days. Products that have been opened and are in closed containers such as, pumps or aerosols, may be exchanged within 10 days. For cream-based products that are in jars or tubs, all sales are final. Refunds may only be given to the original purchaser.
Salon
What do the “Levels” mean across your staff?
«The Stylist Level System at Blondie's Salon + Spa offers our clients options when it comes to salon services as well as providing a career path for growth and achievement for our team members. Clients may choose the stylist/level that best compliments their requests and needs from skill set/experience, to budget.
What is included in your services?
«Guests will be greeted by our concierge team who will guide you through a consultation to discuss your preferences, needs, and concerns, followed by a light neck and shoulder massage to help you relax and unwind. During your appointment, you will receive personalized product education and recommendations as well as styling lessons as time allows. Guests will also be offered complimentary refreshments at your appointment plus access to other amenities depending on your service.
Do you give refunds for your services if I'm unsatisfied with my hair color?
«We make every attempt to ensure that you love your experience at Blondie's. In the event that you are not completely satisfied, please let us know within 48 hours. We will be happy to schedule a corrective service within two weeks of your original appointment date. Due to the nature of some services, this guarantee may vary, and in some cases, charges may apply. The guarantee does not cover a change in the original style or color. Full-service price applies if you have waited longer than 48 hours to call or if you have your hair worked on elsewhere before returning to Blondie's for the corrective service. There are no monetary refunds for any services provided.
Spa + Med Spa
Can I book extra services while I am at the Spa?
«Absolutely, please ask! We have a list of enhancements that can be added to your appointment while here. We will always try to accommodate your wishes, although to ensure the correct amount of time, we recommend that you book your treatments in advance.
How does the tipping process work?
«We use a tipping service called Tippy at check out. You can easily select your service provider and customize your tip amount. Tippy sends an alert to your service provider letting them know about your gift.
What is included in your services?
«Guests will be greeted by our concierge team who will guide you through a consultation to discuss your preferences, needs, and concerns. Guests will be offered complimentary refreshments including water, tea, lattes, beer, wine, and snacks. You’ll have access to our locker room and private shower and we’ll provide a robe and slippers. Our Spa guests enjoy a moment of relaxing in a quiet, tranquil room while we prepare your service.
What attire should I wear to the Spa?
«For your comfort, a robe and slippers will be provided at the Blondie’s Spa. We recommend wearing comfortable and loose-fitting clothing that will allow you to relax and can easily slip on and off. If you’ve scheduled a pedicure, we recommend loose fitting pants that can be rolled up with open-toed sandals.
How can I help support a quiet and calm environment while visiting?
«The Blondie's Spa environment is one of relaxation and tranquility. We respectfully ask that you leave cellular phones silenced so that the tranquility of the spa experience may be preserved. We appreciate help in ensuring a safe and calm environment by making alternate accommodations for children unless they're present for a service.
How do I prepare for a Brazilian wax?
«Communicate openly with your esthetician about any concerns or questions you may have before and during the appointment.
- Please shower before your appointment. We won’t spell it out – but you catch our drift. (In a pinch, wet wipes are a lifesaver!)
- Hair must be a quarter of an inch (about 10-14 days of growth) to adhere correctly to the wax.
- Resist the urge to shave between sessions. Shaving chafes the skin and creates sharper, coarser hair!
- Gently exfoliate the night before or take a warm bath to prep the skin before your wax. Having a warm bath or shower before your wax can soften your skin allowing for easier hair removal. We also recommend exfoliation the night before as this removes dead skin build up around, and in the follicle, again aiding in an easier and more thorough removal. We suggest gently dry brushing OR using a gentle acne cleanser.
- Chill. Come to your appointment as relaxed as you can. Like a lot of things in life, the anticipation is often worse than the actual event.
- Take a deep breath. We often ask our clients to take a couple of deep breaths and try to relax their muscles before we begin. Don’t worry – it really doesn’t hurt that bad and we want you to come back, so we won’t do anything to traumatize you!
- Know that it gets better. We get that first timers don't know what to expect. Our advice is knowledge that the first one will be the most uncomfortable, especially if you've been shaving prior to it. However, it doesn't have to be the worst thing you've ever done. Most of the time, people leave our spa pleasantly relieved that the wax wasn't nearly as bad as expected. Every wax after the first one gets easier, especially when your hair starts growing in finer and we weaken the follicle!
- Medicate if you must. If you're concerned about the potential for pain, take a couple of ibuprofen 20 minutes before your appointment. Some clients feel this takes the edge off.
- Remember, it will be over before you know it. Being fuzz-free is so worth a couple of minutes of discomfort!
Which facial is right for me?
«Choosing the right facial treatment is essential for achieving the best results for your unique skin needs. At our Salon + Spa, we understand that every individual's skin is different. That's why we offer in-depth complimentary consultations with our skilled skincare professionals.
During these consultations, our experts will assess your skin type, listen to your concerns, and discuss your skincare goals. This personalized approach allows us to recommend the most suitable facial treatment tailored to address your specific needs. Whether you're looking to rejuvenate, hydrate, or address specific skin issues, our team is dedicated to providing you with the proper care.
We believe that understanding your skin is the first step towards achieving a healthy and radiant complexion. Schedule a consultation with us, and let our experienced professionals guide you on the journey to glowing skin.
How do I prepare for spray tanning?
«We've been doing this a long time, so we know how to get you the best results. If you want long-lasting, even color, you have to prepare your skin before coming in and be mindful of the timing when scheduling your appointment. Read these tips and you'll understand why!
- If you are getting a spray tan for a special event, the best time to get it is 1-2 days prior to the event.
- Since sweat and friction will accelerate fading, it's best to avoid working out until after the event.
- Skin should be clean and free of any moisturizers or makeup for best results. Anything on the skin can act as a barrier to the tanning solution and will result in an uneven tan.
- Before your spray tan appointment, exfoliate your skin to get rid of dead skin cells. This will help you keep your spray tan longer. If you forget to exfoliate, ask for one of our exfoliating and pH balancing wipes when you arrive for your appointment.
- If you wax any area of your body, be sure to do this at least a few days prior to your spray tan. Otherwise, the area you wax may look darker than the rest of your body.
- If your tan is for a special event we recommend getting your tan AFTER getting your nails done so that the tan isn’t removed or affected by exfoliants, acetone, etc.
- Clothing is optional for your tan service. We do require male clients to cover their genital area. Otherwise you may undress to your comfort level. Here are a few tips when deciding what to wear to your spray tan appointment. Wear loose, comfortable, dark colored clothing. Anything tight can cause the tan to rub off in that area, resulting in an uneven tan. If you are getting the tan for a special event, like prom or a wedding, please keep your dress and tan lines in mind. We have had many people decide not to remove their bra, only to realize when they put on their dress that they have obvious tan lines.
- Watch the forecast – rain and spray tans do not mix. If it is raining the day of your appointment be sure to bring a rain jacket/umbrella and make sure your clothes cover your body. Rain drops and spray tan create leopard-like spots, and we’re sure that’s not the look you are going for.
How do I care for my new spray tan?
«No showering, sweating, or getting wet for 8 to 16 hours depending on which tan you choose.
When you do shower, some of the color will come off, but that is normal. DO NOT use loofahs, scrubs, or exfoliants of any kind while maintaining your tan.
Our Norvell based products specifically assist in keeping your spray tan beautiful. Feel free to ask for other product recommendations if needed.
- It is very important to not use any products that contain MINERAL OIL or PERTROLEUM-BASED ingredients, as this will turn your tan orange or cause it to fade faster.
- Use aerosol sunscreen when needed.
- Once it is time to shower, it is important to use cleanser; just rinsing with water will cause your skin to appear streaky and will not show the true result.
- Take note of your spray tan after your first shower. If you are in need of a touch-up we will assist you within the first two days following your spray tan.
What if I’m pregnant?
«Blondie's has many wonderful services to give you extra-special treatment during this special time. We understand your need for care and safety, and can make accommodations if necessary.
Do you give refunds for your services if I'm unsatisfied with the service received?
«We make every attempt to ensure that you love your experience at Blondie's. In the event that you are not completely satisfied, please let us know within 48 hours. There are no monetary refunds for any services provided but we will work with you in efforts of increasing your satisfaction.
